Shipping Policy

Our total delivery estimate

After carrier handoff, standard transit is estimated at 4–5 business days. Adding processing (2–3 business days) and transit gives an estimated total of 6–8 business days from order to delivery. These are sequential stages; do not add either stage again to the stated total. Estimates can be affected by the exceptions described below and are not a guaranteed arrival date for a particular occasion.

Fees and order minimums

Standard U.S. shipping is $0.00. There is no minimum purchase requirement and no advertised handling surcharge. This is free delivery, not a promise of free return postage. We do not add a separately published remote-area surcharge. If a destination cannot be served under the displayed terms, contact us rather than assuming an unlisted paid service is available.

Delivery coverage

We offer standard delivery for U.S. addresses accepted by checkout. The store is configured for the United States; international delivery is not offered through this shipping policy. Puerto Rico and other U.S. territories are not a separate enabled shipping destination. For Alaska, Hawaii or APO/FPO addresses, contact us before ordering so the exact destination and any service limitations can be confirmed. Do not infer a confirmed carrier service from an address appearing in a form.

Review, preparation and packing

We normally prepare your order within 2–3 business days. This stage includes confirming the order details, preparing the selected item and options, packing the parcel and arranging carrier handoff. It is the processing portion of the total estimate, not an additional period to add again.

Follow the manufacturer’s use and safety instructions; features and operating limits differ by model.

Counting working days

Business days ordinarily mean Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays are handled in the next working period. No exact daily order cut-off, time zone or same-day dispatch promise has been published. We will not treat an unpublished cut-off as a condition you should have known.

Keeping track of an order

Use the order reference and email entered at checkout when requesting help. WooCommerce order-status messages may be sent as an order progresses; check your spam folder if a message is missing. Tracking is supplied when available for the dispatch method. The website does not promise an automatic tracking message or a carrier scan before a parcel has actually been dispatched. Contact us if you need tracking or cannot identify the correct link.

If the expected date changes

Severe weather, carrier disruption, seasonal volumes, public holidays, incorrect addresses and delivery access problems can affect an estimate. If the expected delivery period has passed, contact us with your order reference and any tracking information. We can review available dispatch information and explain the next step; do not assume that a tracking delay by itself confirms a lost parcel.

A parcel that needs investigation

For a missing, damaged or incomplete delivery, send your order reference, a description of the issue and any available photos of the item, parcel, label and packaging. Keep the item and packaging while support explains what is needed for an investigation. Do not email card details or passwords. An unavailable photo does not automatically remove rights that apply to a faulty or misdescribed item.

Retain the supplied heads, chargers and accessories and stop using a visibly damaged item.

Correcting delivery details

Check the recipient name, street, apartment or unit, city, state and postal code before submitting an order. Contact us promptly to request a correction. A change can be attempted while the order is still being prepared; it is not guaranteed after dispatch. If a carrier reports an undeliverable address or returns a parcel, we will discuss the available resolution before asking you to agree to any additional arrangement.

Tracking separate consignments

We have not confirmed a routine split-shipment practice, so we do not promise or assume that orders are always sent in separate parcels. If support confirms more than one parcel for your order, ask for the available dispatch and tracking information for each parcel. An item missing from one parcel should be reported rather than assumed to be on its way.

Questions about delivery

Email [email protected] or call +1 (403) 635-4704.

638 11 street S, Lethbridge, AB, CA
T1J 2P2

The contact address identifies how to reach the business. It does not, by itself, identify the warehouse or dispatch location of an individual product. Carrier services, dispatch origins and exceptional-address eligibility remain order-specific information to confirm.